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The PC Sanity
Experience
You may just want to
optimize or upgrade
your PC, you may
want one-on-one
tuition, you may
want your PC made
more secure from
Internet threats,
you may want help
with a software
problem. We handle
a wide range of
computer problems,
just give us a call.
Click here to see
a more comprehensive
list of our
services.
You will find that
we are extremely
user-friendly,
catering to novice
and mature age
users. We promise
you plain-language,
patient, honest
advice and
personalized
service. We
concentrate on the
quality of service
provided rather than
the quantity of
customers served.
We will even advise
you on how to best
prevent future
problems.
Remember we
particularly cater
to novice/mature
users. We provide
patient and
understanding
service.
Our computer
technician is
mature, friendly,
extremely patient
and very
understanding even
if you are a
complete newbie. He
has a Diploma in
Information
Technology (Network
Engineering) awarded
to him in December
2005 after also
successfully
completing
Certificate III & IV
in Information
Technology (Network
Administration) in
2004.
Booking your
consultation
When you book your
consultation we will
ask for some system
information about
your PC.
However, if you do
not know how to find
it or do not feel
confident attempting
to find it even with
our email/phone
instructions, then
it can wait until
the technician
arrives for the
consultation
OR you can click
here to use
BelArc Advisor to
display your system
information.
We will also like to
know exactly what
error messages you
are getting OR
exactly what
symptoms the PC is
exhibiting OR what
you were doing
immediately before
the PC began to play
up.
Tip: To record error
messages, press
PrintScrn key and
then paste that
image in a Word
document so that we
can get the exact
error message when
we inspect your PC.
Before we arrive
Before our arrival
we recommend you
have a list of all
of the computer
issues you would
like us to address.
It is much more
efficient for us to
get this list at the
beginning of the
appointment rather
than be advised of
extra things part
way through the
consultation.
However, we
understand that you
may not
know/remember
everything that you
wish us to address
so we will
accommodate any
reasonable request
during the
consultation.
You should also have
the following items
ready at hand:
1)
Your operating
system CD (e.g.
Windows XP) with the
serial numbers.
2)
Any other CDs such
as anti-virus,
firewall programs or
drivers for
video, sound card,
modem
etc with their
respective serial
numbers.
3)
Rescue CD or floppy
(if supplied when
you purchased the
computer).
4)
Your login
and password to
access Windows and
(if applicable) to
connect to the
Internet.
Upon our arrival
Once we enter your
home or business we
will review your
computer problems
and our Client
Agreement. You'll
be asked to sign the
Client Agreement
before our
technician can begin
work.
Unfortunately,
providing time
estimates is very
difficult e.g. if
your computer is
loaded with spyware,
causing it to run
extremely slow, it
is difficult for any
technician to
estimate how long it
will take to run
anti-spyware scans
to rid your computer
of these pests. The
speed of your system
and the sheer number
of files on your
hard drive to be
scanned can vary so
much from one PC to
the next.
Either during or at
the end of the
visit, the
technician will
explain in plain
language what we
have done to your
PC. We also
explain how you can
best avoid further
computer
problems/infections.
Full payment of
the account is to be
made immediately -we
only accept cash
(for Residential
clients) and cash or
business cheques
(for Business
clients).
After the technician
has left
If you experience
any problems after
the technician has
left, please do not
hesitate to call us
and we will
endeavour to assist
with your enquiry.
Follow-up email or
phone support is
provided free of
charge within a
reasonable period
from the date of
your consultation.
Popular Computer
Services
The following is
just a short list
of computer
repair,
optimising,
networking,
security and
tuition services
PC Sanity
provides in the greater Brisbane area:
Prompt problem
diagnosis &
rectification
Virus, Trojan,
spyware, B.H.O.,
browser hijacker
and dialler
removal
System optimising
Operating system
upgrades/installs
Repair operating
system
installations
Rectify Registry
errors
Secure Data
Deletion
Deleted Data
Recovery (some limitations)
Internet
configuration &
setup
Internet security
testing
Network set-up 2
or more PCs
Optimising dial-up
connections
Rectify dial-up
disconnections
Optimising
Internet download
speed
Software &
hardware
installation &
set-up (including
printers, scanners
& cameras)
Data transfer
Formatting hard
drives
Remote access
support
Hard drive testing, memory (RAM)
testing, PSU (power supply unit) testing, motherboard testing.
One-on-one tuition
in most software
programs, general
computer use (including performing backups) and
keeping your
computer safe from
threats.
We provide
Plain language
explanations,
paced to suit your
computer
competence level &
delivered with
friendly service
from a mature
technician
who appreciates
the importance of
ensuring that you
feel at ease.
Catering to
novice/mature
users, patient
and understanding
service.
Pensioner discount
(senior citizens)
Special Treatment
for Current
Customers
Our number one
goal is to
satisfy our
customers. We
therefore take
special care of
the people who
have already
done business
with us. We
want our
customers to use
us next time
they need
assistance.
Priority
Scheduling
All existing PC
Sanity customers
receive priority
scheduling. The
more flexible you
are, the faster we
can schedule an
appointment.
Business Hours
Our normal
business hours are Monday
through Friday
9.00 a.m. to 5.30
p.m. and Saturdays
from 9 a.m. to 12
noon. We do offer
emergency onsite
visits outside of
normal business
hours, however, we
do charge a small
after hours call
out fee plus a
higher rate for
after hours
labour. If you
want to save the
cost of the after
hours call out fee
you can make
arrangements with
us to drop-off
your PC to us.
We
provide onsite
computer support
to homeowners and
small businesses in
the southern Brisbane
area which includes
Camira to the
West and Coomera to
the South.
If you are outside
of these areas, you
can still contact us
for onsite service
as we may be able to
make a booking for
when we are already
going to be in the
vicinity of your
suburb OR make
arrangements to
transport the PC to
our premises.
Payment Options
We only
accept cash or bank transfer (for
Residential
clients) and cash, bank transfer
or business
cheques (for
Business clients).
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Returns and Exchanges
Customer must contact us on (07) 3219 9601 OR by email prior to returning any item for a replacement or credit to obtain approval for such return. Items received without approval will not be accepted. Any such items may be returned to the customer at the customer's expense.
Items must be returned in the original packaging and condition and must include a copy of your invoice with the return. After 14 days from invoice date, PC Sanity reserves the right to accept or deny returns for credit.
PC Sanity will not accept any returns that have been damaged by the customer. Any alterations, use, or damage occurring after the item leaves our facilities will void our liability to accept the return of such item. Any such returns will be sent back to the customer at the customer's expense.
PC Sanity does not replace, exchange or refund any 'Special Order' items.
There is a 15% re-stocking fee on any return for a Change of Mind.
Shipping is the customer's responsibility, and is non-refundable.
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