You will find that
we are extremely
user-friendly,
catering to novice
and mature age
users. We promise
you plain-language,
patient, honest
advice and
personalized
service. We
concentrate on the
quality of service
provided rather than
the quantity of
customers served.
We will even advise
you on how to best
prevent future
problems.
Remember we
particularly cater
to novice/mature
users. We provide
patient and
understanding
service.
Our computer
technician is
mature, friendly,
extremely patient
and very
understanding even
if you are a
complete newbie. He
has a Diploma in
Information
Technology (Network
Engineering) awarded
to him in December
2005 after also
successfully
completing
Certificate III & IV
in Information
Technology (Network
Administration) in
2004.
Booking your
consultation
When you book your
consultation we will
ask for some system
information about
your PC.
However, if you do
not know how to find
it or do not feel
confident attempting
to find it even with
our email/phone
instructions, then
it can wait until
the technician
arrives for the
consultation
OR you can click
here to use
BelArc Advisor to
display your system
information.
We will also like to
know exactly what
error messages you
are getting OR
exactly what
symptoms the PC is
exhibiting OR what
you were doing
immediately before
the PC began to play
up.
Tip: To record error
messages, press
PrintScrn key and
then paste that
image in a Word
document so that we
can get the exact
error message when
we inspect your PC.
Before we arrive
Before our arrival
we recommend you
have a list of all
of the computer
issues you would
like us to address.
It is much more
efficient for us to
get this list at the
beginning of the
appointment rather
than be advised of
extra things part
way through the
consultation.
However, we
understand that you
may not
know/remember
everything that you
wish us to address
so we will
accommodate any
reasonable request
during the
consultation.
You should also have
the following items
ready at hand:
1)
Your operating
system CD (e.g.
Windows XP) with the
serial numbers.
2)
Any other CDs such
as anti-virus,
firewall programs or
drivers for
video, sound card,
modem
etc with their
respective serial
numbers.
3)
Rescue CD or floppy
(if supplied when
you purchased the
computer).
4)
Your login
and password to
access Windows and
(if applicable) to
connect to the
Internet.
Upon our arrival
Once we enter your
home or business we
will review your
computer problems
and our Client
Agreement. You'll
be asked to sign the
Client Agreement
before our
technician can begin
work.
Unfortunately,
providing time
estimates is very
difficult e.g. if
your computer is
loaded with spyware,
causing it to run
extremely slow, it
is difficult for any
technician to
estimate how long it
will take to run
anti-spyware scans
to rid your computer
of these pests. The
speed of your system
and the sheer number
of files on your
hard drive to be
scanned can vary so
much from one PC to
the next.
Either during or at
the end of the
visit, the
technician will
explain in plain
language what we
have done to your
PC. We also
explain how you can
best avoid further
computer
problems/infections.
Full payment of
the account is to be
made immediately -we
only accept cash
(for Residential
clients) and cash or
business cheques
(for Business
clients).
After the technician
has left
If you experience
any problems after
the technician has
left, please do not
hesitate to call us
and we will
endeavour to assist
with your enquiry.
Follow-up email or
phone support is
provided free of
charge within a
reasonable period
from the date of
your consultation.
