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Popular Computer
Services
The following is
just a short list
of computer
repair,
optimising,
networking,
security and
tuition services
PC Sanity
provides in the greater Brisbane area:
Prompt problem
diagnosis &
rectification
Virus, Trojan,
spyware, B.H.O.,
browser hijacker
and dialler
removal
System optimising
Operating system
upgrades/installs
Repair operating
system
installations
Rectify Registry
errors
Secure Data
Deletion
Deleted Data
Recovery (some limitations)
Internet
configuration &
setup
Internet security
testing
Network set-up 2
or more PCs
Optimising dial-up
connections
Rectify dial-up
disconnections
Optimising
Internet download
speed
Software &
hardware
installation &
set-up (including
printers, scanners
& cameras)
Data transfer
Formatting hard
drives
Remote access
support
Hard drive testing, memory (RAM)
testing, PSU (power supply unit) testing, motherboard testing.
One-on-one tuition
in most software
programs, general
computer use (including performing backups) and
keeping your
computer safe from
threats.
We provide
Plain language
explanations,
paced to suit your
computer
competence level &
delivered with
friendly service
from a mature
technician
who appreciates
the importance of
ensuring that you
feel at ease.
Catering to
novice/mature
users – patient
and understanding
service.
Pensioner discount
(senior citizens)
Special Treatment
for Current
Customers
Our number one
goal is to
satisfy our
customers. We
therefore take
special care of
the people who
have already
done business
with us. We
want our
customers to use
us next time
they need
assistance.
Priority
Scheduling
All existing PC
Sanity customers
receive priority
scheduling. The
more flexible you
are, the faster we
can schedule an
appointment.
Business Hours
Our normal
business hours are Monday
through Friday
9.00 a.m. to 5.30
p.m. and Saturdays
from 9 a.m. to 12
noon. We do offer
emergency onsite
visits outside of
normal business
hours, however, we
do charge a small
after hours call
out fee plus a
higher rate for
after hours
labour. If you
want to save the
cost of the after
hours call out fee
you can make
arrangements with
us to drop-off
your PC to us.
We
provide onsite
computer support
to homeowners and
small businesses in
the southern Brisbane
area which includes
Camira to the
West and Coomera to
the South.
If you are outside
of these areas, you
can still contact us
for onsite service
as we may be able to
make a booking for
when we are already
going to be in the
vicinity of your
suburb OR make
arrangements to
transport the PC to
our premises.
Payment Options
We only
accept cash or bank transfer (for
Residential
clients) and cash, bank transfer
or business
cheques (for
Business clients).
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Returns and Exchanges
Customer must contact us on (07) 3219 9601 OR by email prior to returning any item for a replacement or credit to obtain approval for such return. Items received without approval will not be accepted. Any such items may be returned to the customer at the customer's expense.
Items must be returned in the original packaging and condition and must include a copy of your invoice with the return. After 14 days from invoice date, PC Sanity reserves the right to accept or deny returns for credit.
PC Sanity will not accept any returns that have been damaged by the customer. Any alterations, use, or damage occurring after the item leaves our facilities will void our liability to accept the return of such item. Any such returns will be sent back to the customer at the customer's expense.
PC Sanity does not replace, exchange or refund any 'Special Order' items.
There is a 15% re-stocking fee on any return for ‘Change of Mind’.
Shipping is the customer’s responsibility, and is non-refundable.
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